Question 1

Do I need my TLC Wash Club tag number to cancel my plan or update my credit card on file?

Accepted Answer

Yes, if you do not have your TLC Wash Club tag number, please contact us at 562-804-6000 or via email at message@tlcexpresswash.com.

Question 2

I have a new vehicle. How do I transfer my pass to another vehicle?

Accepted Answer

If you have your pass number, please visit the wash location to transfer a new pass to a different vehicle.

Question 3

Can I change my plan type online?

Accepted Answer

No, you will need to stop by the wash location to change plans.

Question 4

How long does it take for my plan to be canceled?

Accepted Answer

Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

Question 5

Will I receive a refund after canceling my plan?

Accepted Answer

No, you will not receive a refund. Your plan remains active until your next billing date.

Question 6

Will I receive an email confirmation after I change my credit card or cancel my plan?

Accepted Answer

Yes, you will receive an email confirmation after you submit your request.

Question 7

What if I change my mind after I submit my cancellation request?

Accepted Answer

You will need to stop by the wash location to reactivate your plan.

Question 8

If I am part of a group/family plan, what pass number should I use?

Accepted Answer

Only the group leader may update the credit card on file. If the group leader cancels, all members will be canceled as well.

Question 9

How often can I wash with TLC Wash Club Membership program?

Accepted Answer

Wash Club members receive one wash per enrolled vehicle each calendar day we’re open.

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FAQ